Job Description

Workforce Solutions Account Manager

About Hopeworks :

With a focus on skill development, real-world job experience, and trauma-informed care, Hopeworks propels young adults into long-term living-wage careers that put them on the path to healing and financial stability.

It starts with self-paced, paid technical training in front-end web development, Geographic Information Systems (GIS), data visualization, and revenue cycle management, which are high-demand skills that companies need.

To provide a real-world experience, Hopeworks runs three social enterprises focused on web design, revenue cycle management and Geographic Information Systems (GIS). Our businesses provide technology solutions that help clients not only achieve their goals, but also train and employ young adults in high-demand, high-wage careers. While gaining experience through our paid internships, they are also learning professional development skills that help them stand out in the competitive job market. In the last 12 months, our social enterprises paid over $1.63M in wages to our participants.

Technical training is important. Even more important, however, is helping our young adults develop the social and emotional skills to not just get high-wage jobs, but keep them. Throughout their training, young adults experience a unique combination of career readiness coaching, academic success support, and a strong community committed to building resilience that puts them on the path to healing and financial stability.

On average, over 99% of young adults (aged 17-26) entering Hopeworks are unemployed, making less than $400 annually. Young adults completing the Hopeworks program make, on average, over $43,000 annually, with over 90% 12-month retention rate in their jobs. That is the Hopeworks difference.

Position and Responsibilities

Hopeworks has successfully developed partnerships with dozens of companies, placing Hopeworks young adults successfully in a wide range of IT and other positions that give those young adults a living wage, transforming their lives and the lives of their families. Placing one, two, even three students at a time has shown Hopeworks -- and our young adults -- the transformative power of living wage-wage employment.

To truly change the equation, however, Hopeworks has to do more. Hopeworks must not only develop partnerships to provide more opportunities for young adults, but we must also develop practices and partnerships to make sure those opportunities are welcoming environments for our young people that prioritize not just economic opportunity but equity as well.

The mission of the Workforce Solutions Account Manager is to grow Hopeworks employment opportunities through relationship development with employment partners to ultimately create more opportunities for young adults working to change their lives. The Workforce Solutions will develop and maintain relationships with key industry partners throughout the region, helping industry partners fill key entry-level needs and building scalable pathways to employment that can help our young people earn the living wage jobs they need to transform their lives.

At the same time, Workforce Solutions will act as a key feedback loop for Hopeworks staff, sharing key industry trends and needs with the Hopeworks team to make sure Hopeworks programming is relevant and meeting industry demands.

A successful candidate for this role will use their communication skills to cultivate strong relationships with employers, from first contact through initial placement, and manage the relationship to make sure that employers are delighted by the work of their new employees, which will increase the demand for our young people. They will also make sure that Hopeworks young people are placed in environments that continue to foster their growth and development.

Specifically, the Workforce Solutions will focus on:

• Contact and build relationships with partner employers who have positions that would be a good fit for our young people
• Build long-term trusting relationships with employers, managing the relationships to make sure employers are delighted by their hires from Hopeworks and always ready to offer more opportunities to Hopeworks young people year after year, including regularly scheduled visits to employment sites
• Where appropriate, build and manage high-performing customized training pathways with partner employers
• Proactively seek new employment opportunities and partnerships with our current partners.
• Proactively seek new employment opportunities in the market
• Assist in developing and maintaining a calendar of activities to highlight the work and abilities of Hopeworks young people.
• Work collaboratively with the Site Directors and the Career Programming team to identify, prepare, and place Hopeworks young adults in positions in industry.
• Assist with alumni support and job placement

Additional Responsibilities:

• Manage recruitment and talent acquisition activities, with a focus on early-career talent and workforce development programs, ensuring effective candidate placement and pipeline development.
• Build, maintain, and grow employer and client relationships, supporting high-volume hiring needs and sustaining long-term, partnership-driven collaborations.
• Source, screen, and assess candidates to ensure strong alignment between candidate skills and the employer.
• Maintain accurate and up-to-date employer and candidate records using CRM platforms (e.g., Salesforce), tracking outreach, engagement, and placement progress.
• Lead the creation of large-scale, multi-year partnerships with employers, industry associations, and workforce boards to expand pathways for Hopeworks young adults into living-wage careers.
• Partner with employers to increase awareness and adoption of trauma-informed practices in the workplace, ensuring environments are inclusive and supportive of Hopeworks young adults.
• Continuously monitor regional and national labor market trends to identify new and emerging career pathways, aligning Hopeworks training and programming with high-demand industries.
• Collaborate with educational institutions, government agencies, and workforce coalitions to build ecosystem-level solutions for equitable career access.
• Network to secure opportunities tied to workforce initiatives and employer partnerships.
• Regularly report on outcomes (placements, wages, retention, advancement) and create compelling narratives that showcase employer and participant success stories to stakeholders, funders, and the community.
• Ensure employer partners demonstrate measurable commitments to diversity, equity, and inclusion, advocating for systemic change in hiring and retention practices.

At essence, the perfect candidate:

• Is action-oriented and not satisfied until they have exceeded the goal
• Is detail-oriented, organized, and is able to set priorities and work independently
• Is goal-oriented and tracks and measures progress.
• Has strong writing and editing skills.
• Has strong experience in workforce development and understands how to translate workforce training practice into effective employees
• Is a natural coach and mentor, with exceptional skills in building, developing, and maintaining relationships in the corporate and for-profit world
• Has strong customer service skills, working to ensure that employment partners are delighted with the quality of their new employees, and proactively seeks input and feedback from employers.

A few other qualities we're looking for include:

• Open to training in a trauma-informed care approach, which may require shifting previous workforce patterns and perspectives to adapt to a trauma-informed methodology
• A natural supporter – eager to jump in and help out wherever it’s needed.

Key Performance Indicators:

• Number of individuals placed at employment partners
• Average starting wage
• 12-month retention
• Number of young adults promoted/increasing wages within the first 12 months

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, the company reserves the right to revise the job description at any time. The employee must be able to perform the essential functions of the position satisfactorily, and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

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