Technical Support Analyst Job at V Group Inc., Columbus, OH

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  • V Group Inc.
  • Columbus, OH

Job Description

Responsibilities:

  • Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
  • Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.

Required/Preferred Skills:

  • Professional experience working with computers in a Help Desk/Support role. Required 1 Years
  • Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise. Required 1 Years
  • Strong Customer Service Skills. Required 1 Years
  • Previous experience with ServiceNow. Highly desired 1 Years
  • CompTIA A+ Certification. Highly desired 1 Years.

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