Job Description

The Service Center Manager is responsible for overseeing all aspects of the service center’s operations to ensure efficiency, profitability, and customer satisfaction. This contract-to-hire , onsite role in Austintown, OH requires strong leadership, operational expertise, and a commitment to maintaining a safe and organized work environment. The ideal candidate will represent company values while driving performance and continuous improvement.

• Manage daily operations of the service center, ensuring compliance with company policies and safety standards.
• Maintain a clean, organized, and professional facility while promoting a positive work environment.
• Monitor staff performance, conduct reviews, and enforce company standards consistently.
• Ensure high-quality products through inspections and continuous improvement initiatives.
• Utilize ERP systems for accurate work order processing, production scheduling, and performance tracking.
• Collaborate with Sales, Supply Chain, and Production teams to align capacity with customer demand.
• Address customer inquiries promptly and professionally to maintain high satisfaction levels.
• Drive achievement of KPIs, identify areas for improvement, and implement corrective measures when needed.

Qualifications:

• Bachelor’s degree in Business, Manufacturing Management, or a related field, with extensive experience in facility and manufacturing operations.
• Minimum of 10 years managing service-focused facilities and at least 5 years in manufacturing, including machinery maintenance and production processes.
• Proven leadership skills with the ability to develop teams, delegate effectively, and drive results through department managers.
• Strong problem-solving abilities, ERP system proficiency (NetSuite preferred), and commitment to quality, accuracy, and safety standards.
• Excellent communication skills, ability to perform basic measurements and arithmetic, and flexibility to work overtime and remain accessible as needed.

Job Tags

Similar Jobs