Senior Infrastructure Engineer Job at Paladin Consulting, Southlake, TX

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  • Paladin Consulting
  • Southlake, TX

Job Description

Job Title: Infrastructure & Systems Engineer

Location: Westlake, TX (Onsite only)

Experience: 6 -10 years

Overview:

The Infrastructure & Systems Engineer supports enterprise infrastructure, systems, networking, and call center platforms across U.S. and Canada operations. This role provides Tier 2 3 support, manages core systems and vendors, supports regulated environments, and partners with Global HQ on network and security initiatives.

Key Responsibilities:

  • Provide Tier 2 3 support for Windows servers, virtualization (Nutanix), backups (Veeam), and infrastructure services
  • Support network operations (switches, VLANs, Wi-Fi, cabling, IPs) with escalation to HQ as needed
  • Administer Nextiva / 9Five call center systems (routing, queues, IVR, agents, analytics, troubleshooting)
  • Image, deploy, and manage endpoints using KACE; maintain asset inventory
  • Support Sales, office, warehouse, R&D, manufacturing, and remote users
  • Manage IT purchasing, vendors, renewals, SLAs, and cost documentation
  • Support identity and security tools (Okta, SSO, MFA, endpoint protection)
  • Participate in CSV, compliance, audits, and documentation (GxP/FDA/ITIL)
  • Drive continuous improvement, automation, monitoring, and capacity planning

Required Skills:

  • Windows Server, Nutanix (or similar), Veeam
  • Networking fundamentals (switches, VLANs, Wi-Fi)
  • Nextiva or 9Five call center administration
  • Google Workspace, AWS fundamentals, AI tools (Gemini)
  • Strong documentation, vendor management, and problem-solving skills

Job Tags

Work at office, Remote work,

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