Job Description

W.W. Rowland Trucking Company, LLC has an immediate opening for an Intermodal Customer Service Representative to join our team in our Dallas, Texas location - open to consider candidates in the Houston metroplex . The position communicates with customers on service capabilities, work order input, coordination with dispatch, and provides information on shipment status for the terminal operation.

Job Responsibilities and Duties:

• Provides information to customers on service capabilities and capacity availability
• Enters order information directly into the computer system (Intermodal) accurately and on a timely basis (immediate as received)
• Resolve service issues
• Schedule appointment times as required, meeting designated delivery windows set by the customer
• Communicates with customers (shippers, consignees, and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times, and alternative solutions where possible
• Must be available one (1) Saturday per month to provide service support as part of the weekend team (will receive alternative weekday off during that week)
• Perform other duties as requested

Abilities and Skills:

• Excellent organizational, interpersonal communication, and computer skills
• Detail-oriented and works effectively under pressure while meeting all applicable deadlines
• Must be able to work independently and productively with minimum supervision
• Recognize problems, identify possible causes and resolve routine problems
• Ability to establish and maintain a professional atmosphere for co-workers and customers

Qualifications:

• Two (2) years of intermodal customer service preferred
• Strong attention to detail and excellent local geographical knowledge
• Bring energy, enthusiasm, and a positive attitude to the job
• Excellent verbal/written communication skills
• Computer Literate - (MS Word, Excel, and Outlook) required
• Bilingual is a plus

W.W. Rowland Trucking Co., LLC is a leading transportation company based in Texas. We offer a variety of services including local, regional, and OT trucking, secure drop lots, container yard storage, repair, and custom modifications services. Our terminal in Dallas, Texas is hiring a Customer Service Representative to join the team. The Customer Service Representative communicates with customers on service capabilities, performs work order input and coordinates with the dispatch team.

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