Job Description

Role: Fresher (CSR)

Location: Plano, TX – Onsite

Job Type: FTE – Direct Hire

Job Description:

• Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey.
• As a Customer Operations Representative, you'll go beyond just advocating for customers—you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analysing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.

• This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture.

Qualifications:

• 0-1 years of customer service experience in a fast-paced, high-tech, or automation-driven environment.
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.
• Strong technology acumen, with experience using CRM systems (Zendesk preferred), automation tools, and workflow management platforms.
• Ability to pass a pre-employment background screening.
• Obsessed with Customer Experience: You go beyond just answering questions—you see every challenge as an opportunity to eliminate pain points, create efficiencies, and improve processes.
• Tech-Savvy & Automation-Focused: You think like an innovator—leveraging AI, automation, and workflow optimizations to streamline service and improve speed to resolution.
• A Natural Problem-Solver: You analyse, troubleshoot, and resolve complex issues with efficiency and accuracy. You’re resourceful, adaptable, and relentless in finding the best solutions.
• Multitasking & Prioritization Expert: You seamlessly manage multiple channels (phone, chat, email) while ensuring no customer is left behind.
• Sharp Attention to Detail: You document issues, track resolutions, and anticipate future needs with a data-driven approach.
• Agile & Resilient: You thrive in fast-paced, ever-evolving environments and are comfortable with change, shifting priorities, and new technologies.
• Passionate About Helping Creators: You understand the unique needs of crafters, small business owners, and hobbyists, and you’re excited to help them bring their visions to life.

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