Job Description :
• Deliver world-class IT support to onsite and remote executives
• Independently resolve complex, break/fix issues in person or via telephone
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide technical support to Office Services as needed
• Provide recommendations regarding new technologies to better support all executives, and users
• Perform regular walkthroughs to provide proactive support to high visible individuals
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills with a focus on executive level support
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Ability to research and test new technologies and solutions
• Time management and organizational skills
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