***Sorry, no Third Parties. Must be able to work as our W2 employee from the start of the engagement without visa transfer***
*** This is a 6-month engagement with good possibility of conversion to FTE***
Onsite role in San Francisco with optional 4 days in-office with 1 day work from home if desired,
Office location is San Francisco (bartable).
Our really cool client is the leading provider of daily Earth imaging data and insights, helping organizations harness change for action with a multidimensional view of our changing planet.
Job Overview
We are seeking a detail-oriented IT Support Technician to manage our IT infrastructure and provide critical technical support to our organization.
Key Responsibilities
Provide User Support for Mac and Windows laptops including commissioning and de-commissioning and coordinating equipment repairs and replacement
Provide administrative support for Okta, NinjaOne, Jamf, and Jira/Confluence (will train)
Setup and maintain conference room equipment (A/V, Polycom)
Inspect, document, and maintain company IT equipment and hardware
Coordinate with vendors for hardware/software procurement
Perform physical equipment audits and update inventory tracking systems
Diagnose and troubleshoot hardware and software issues
Triage and resolve technical support tickets efficiently and accurately
Maintain detailed logs of all technical interventions and equipment status
Required Skills
2-4 years of technical experience troubleshooting for Mac and Windows
Proficiency in inventory management systems
Basic networking and hardware maintenance knowledge
Excellent organizational and documentation skills
Ability to prioritize and manage multiple support tickets simultaneously
Preferred Skills
Associate's degree in Information Technology, Computer Science, or related field
CompTIA A+ certification is a nice to have
Experience with asset management software
Experience administrating Okta, NinjaOne, Jamf, and Jira/Confluence
Work Conditions
Full-time, 40 hours per week
Occasional overtime may be required
Physical demands include lifting equipment up to 25 pounds
Physical Requirements
Ability to work in a technical environment
Comfortable working at computer workstations
Capable of moving and positioning IT equipment
Requires standing, walking, and light physical labor
Note: This is a 6-month contract position with potential for extension and/or conversion to FTE based on performance and organizational needs.
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