Job Description

Customer Service Representative

📍 Richmond, VA (Hybrid: Work from Home Mondays & Fridays)

💰 Starting Salary: $55,000+/year

🏠 Family-Owned Company | Great Work-Life Balance | Supportive Team Culture

About The Company

They are a local, family-owned business in Richmond, VA, dedicated to providing exceptional service and building lasting relationships with our customers. The team values collaboration, respect, and a positive work environment — and they believe in balancing meaningful work with time for life outside the office.

Position Overview

Seeking a Customer Service Representative who is friendly, dependable, and passionate about helping others. This role is ideal for someone who thrives in a team-oriented environment and enjoys connecting with customers to ensure their needs are met with care and professionalism.

This position offers a hybrid schedule — you’ll work from home on Mondays and Fridays and join the team in the office Tuesday through Thursday.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in person.
• Respond promptly and professionally to inquiries, concerns, and service requests.
• Maintain accurate customer records and documentation.
• Collaborate with internal departments to ensure customer satisfaction and timely resolutions.
• Provide product or service information and assist with order processing as needed.
• Contribute to a positive team culture built on respect, communication, and accountability.

Qualifications

• Bachelor’s Degree required (any field).
• 1–3 years of customer service or related experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving abilities.
• Comfortable with technology, including CRM systems and Microsoft Office Suite.
• A positive attitude and genuine desire to help others.

Why You’ll Love Working at the Company

• Competitive starting salary of $50,000+ per year .
• Hybrid work schedule for better work-life balance .
• Supportive, family-oriented team culture .
• Opportunities for growth and professional development.
• Meaningful work where you’re valued as a person, not just an employee.

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